Canada Shipping Service Resumes!

We are pleased to announce that our shipping service to Canada has now fully resumed, effective immediately!

The circumstances that led to the temporary suspension are resolved, and we have been advised by DHL that mail services to Canada have been officially reinstated. Royal Mail have yet to restart their service, however we anticipate this will be back soon.

Clearing the Backlog:

Thank you all so much for your patience. We know waiting for your orders has been frustrating. We are happy to confirm that all Canadian parcels that were held during the suspension have now been fully dispatched, and the backlog is completely cleared!

• Tracking updates coming
  You should receive an update with your tracking information shortly if you haven't already.
• New orders welcome
  Canadian customers can now place new orders for shipment to Canadian addresses without any restrictions.
• Royal Mail returning soon
  While DHL service is active now, we anticipate Royal Mail service to Canada will resume shortly.

We apologise once again for the inconvenience the service halt caused and look forward to delivering your snuffs to you once again!

Important Email Update for Our Customers

We've recently made some changes, and we want to make sure you keep receiving all important communication from us!

Because of these changes, some of our messages may have accidentally landed in your Spam or Junk folder.

Did Our Email Go to Spam? Here's How to Fix It:

To ensure you never miss a reply or an update from our team, please take a moment to help us out:

• Check Your Spam/Junk Folder
  If you are waiting for a reply from us, please check your Spam or Junk folder first.
• Mark it "Not Spam"
  If you find an email from support@mrsnuff.com there, click on it and select the option to "Mark as Not Spam" or "Not Junk." This immediately tells your email provider that our messages are trustworthy.
• Add Us to Your Contacts
  The best long-term fix is to add our customer service email address, support@mrsnuff.com, to your personal address book or contacts list.

Taking these steps will immediately tell your email provider that our new domain is legitimate, ensuring all future emails land right in your main inbox.

Thank you for your patience and support during this transition!

Suspension of Mail Services to Canada

Please be advised of an immediate suspension of all shipping services destined for Canada, effective today. This action is a direct result of circumstances outside of our control involving the postal network.

The suspension is due to a national strike action initiated by Canada Post workers, represented by the Canadian Union of Postal Workers (CUPW). This industrial action has resulted in a complete shutdown of all Canada Post operations.

As Canada Post will not accept new items into their network, and we have been advised by Royal Mail not to send any mail from the UK to Canada, we have no alternative but to implement this temporary service halt.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this period. We are closely monitoring the situation and will share updates as soon as mail services are officially reinstated.